Which basic consumer right provides protection when a business refuses to respond to a complaint?

The right to be heard is a fundamental consumer right that emphasizes the importance of allowing consumers to voice their concerns, complaints, and feedback regarding products or services. When a business refuses to respond to a complaint, it undermines this right by not providing a platform for consumers to express their dissatisfaction. This right ensures that consumers can seek redress and that their opinions can influence business practices and policies.

When consumers feel that their concerns are not taken seriously, it can lead to a breakdown in trust and satisfaction, making it crucial for businesses to acknowledge and address consumer complaints meaningfully. This right also supports the idea that consumer feedback can lead to improvements in products and services, fostering a healthier marketplace.

The other consumer rights mentioned—such as the right to safety (which focuses on protection against hazardous products), the right to choose (which emphasizes the availability of diverse options), and the right to be informed (which involves having access to essential product information)—are important but do not specifically address the situation where a business fails to respond to a complaint.